Shipping policy

Thank you for shopping with NovaPod. Below you will find everything you need to know about how we process and ship your order.

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Free Shipping

We offer free shipping on all orders. Every NovaPod is shipped directly to your door.

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Processing time

Orders are processed and shipped within 1 business day after your order is placed. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with your tracking number as soon as your order ships.

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Delivery time

Once shipped, most orders are delivered within 7 to 10 business days. Delivery times may vary depending on your location and on the carrier, especially during peak seasons.

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Where we ship

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

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Tracking your order

When your order ships, you will receive an email with a tracking link so you can follow your package until it arrives.

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Customs and duties

Orders shipped outside the United States may be subject to import duties or taxes charged by your country. These charges are the responsibility of the customer.

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Lost or damaged packages

If your package is lost, arrives damaged, or you receive the wrong item, please contact us at support@mynovapod.com and we will make it right.

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Phone:
UK: 0141945762
US: (818) 606-3299

Business Address:
Westgate Hill Street, Bradford, BD4 6NG, United Kingdom
4039 Balboa Blvd, Encino, CA 91426, United States